FAQ
Frequently Asked Questions
🏡 Home & Property Services FAQ
Q: How often should gutters be cleaned?
A: We recommend cleaning gutters at least twice a year - before and after the rainy season. Properties with overhanging trees may require more frequent cleaning.
Q: Is pressure washing safe for all surfaces?
A: Our team adjusts pressure settings based on the surface type. We use appropriate techniques for delicate surfaces like timber decking and higher pressure for concrete driveways.
Q: Do you provide your own cleaning products?
A: Yes, we supply all eco-friendly cleaning products and professional equipment. If you have specific product preferences, we're happy to accommodate.
🌿 Garden & Outdoor Services FAQ
Q: What's the best time of year for tree pruning?
A: Generally, late winter to early spring is ideal for most trees. However, timing varies by species - we'll advise on the best schedule for your specific trees.
Q: Can you help design a low-maintenance garden?
A: Absolutely! We specialise in creating beautiful, sustainable gardens with native plants and efficient irrigation systems that require minimal upkeep.
Q: Do you remove green waste after garden work?
A: Yes, all green waste removal is included in our garden services. We dispose of it responsibly through proper recycling channels.
🐾 Animal Services FAQ
Q: Are your pet carers insured and experienced?
A: Yes, all our pet care professionals are experienced, insured, and passionate about animal welfare. We conduct thorough background checks on all team members.
Q: Can you administer medication to pets?
A: Yes, we can administer oral medications and follow specific care instructions. Please provide detailed instructions when booking.
Q: Do you provide updates during pet sitting?
A: Absolutely! We send regular photos and updates so you have peace of mind knowing your pet is happy and well cared for.
🛠️ Handyman / Trades Support FAQ
Q: Are you licensed for electrical and plumbing work?
A: Yes, our team includes licensed electricians and plumbers for all minor electrical and plumbing tasks. Major works are referred to specialist contractors.
Q: How long does flat-pack furniture assembly take?
A: Most standard items take 1-2 hours. Complex pieces like wardrobes or entertainment units may take longer. We'll provide an estimate when you book.
Q: Can you match existing paint colours for touch-ups?
A: Yes, we can colour-match existing paint or work with paint you provide to ensure seamless touch-ups.
🎨 Aesthetic & Lifestyle Add-ons FAQ
Q: What types of furniture can you restore?
A: We work with timber, metal, and upholstered furniture. From sanding and refinishing to reupholstering and painting, we can breathe new life into most pieces.
Q: How long does deck staining take to dry?
A: Typically 24-48 hours depending on weather conditions. We'll advise on the best timing and provide care instructions.
🏠 Property Management Support FAQ
Q: What's included in end-of-lease cleaning?
A: Comprehensive cleaning of all rooms, kitchen appliances, bathrooms, windows, carpets, walls, and outdoor areas to meet real estate standards.
Q: Can you provide a cleaning report for property managers?
A: Yes, we can provide detailed reports with photos documenting the condition and cleaning completed.
🚗 Vehicle-Related Add-ons FAQ
Q: Do you come to my location for car washing?
A: Yes, our mobile car washing service comes to your home or workplace with all necessary equipment and water supply.
Q: What's included in car detailing?
A: Full interior vacuum and clean, exterior wash and polish, tyre shine, window cleaning, and dashboard treatment.
🏕️ Outdoor Enhancements FAQ
Q: Do you handle council permits for shed construction?
A: We can advise on permit requirements and assist with the application process. Some sheds may not require permits depending on size and location.
Q: Can you install outdoor lighting on a timer or sensor?
A: Yes, we can install automated lighting systems with timers, motion sensors, or smart home integration.
🔧 General Maintenance FAQ
Q: How quickly can you respond to urgent repairs?
A: We offer same-day or next-day service for urgent issues like leaking taps, door lock problems, or smoke alarm failures.
Q: Do you provide warranties on your work?
A: Yes, all our work is guaranteed. We'll return to fix any issues at no additional cost if they arise from our workmanship.
🧼 Cleaning Services FAQ
Q: Do you handle hoarder clean-ups sensitively?
A: Yes, our team approaches these situations with compassion, discretion, and professionalism. We work at a pace that's comfortable for all involved.
📦 Moving & Storage Help FAQ
Q: What size loads can your light removalist service handle?
A: Our 2 men & a ute service is perfect for studio to 2-bedroom moves, single furniture items, or partial loads. For larger moves, we can arrange additional trips or larger vehicles.
Q: Do you provide packing materials?
A: Yes, we can supply boxes, bubble wrap, and packing materials for an additional fee, or you can provide your own.