Terms of service

Terms of Service

Last Updated: 20 February 2026

Welcome to Good Man Solutions. By booking our services, you agree to these Terms of Service. Please read them carefully.

1. Services Provided Good Man Solutions provides professional home services including cleaning, maintenance, gardening, outdoor installations, and pet care to residential, strata, and commercial properties across Australia.

2. Booking & Payment

  • All services must be booked through our online platform or by contacting our team directly
  • Payment is due upon completion of service unless otherwise arranged
  • We accept [payment methods]
  • No call-out fees apply to any service
  • Base hourly rates apply from your confirmed appointment time
  • Additional charges may apply for services outside standard scope or requiring specialised equipment

3. Cancellation & Rescheduling

  • You may cancel or reschedule up to 24 hours before your appointment at no charge
  • Cancellations within 24 hours of scheduled service may incur a cancellation fee equivalent to 50% of the booking value
  • We reserve the right to cancel or reschedule due to weather, safety concerns, or unforeseen circumstances with full notice provided

4. Access & Site Conditions

  • You must provide safe, unobstructed access to service areas
  • You are responsible for securing pets during service delivery
  • Hazardous conditions, unsafe work environments, or aggressive animals may result in service suspension
  • Additional fees may apply if site conditions differ significantly from booking description

5. Service Scope & Variations

  • Services will be performed according to booking specifications
  • Any variations or additional work must be approved before commencement
  • We reserve the right to refuse work that is unsafe, illegal, or outside our service capabilities

6. Quality & Satisfaction

  • We guarantee professional workmanship using eco-friendly products and practices
  • Service concerns must be reported within 24 hours of completion
  • We will work with you to resolve any legitimate quality issues
  • Service-based work cannot be undone once completed (e.g., mowed lawns, trimmed hedges)

7. Liability & Insurance

  • Good Man Solutions carries public liability insurance
  • We are not liable for pre-existing damage, hidden defects, or conditions not disclosed prior to service
  • You are responsible for securing valuables and fragile items in service areas
  • Our liability is limited to the value of the service provided

8. Privacy & Data

  • We collect and store personal information in accordance with Australian Privacy Principles
  • Your data is used solely for service delivery, scheduling, and communication
  • We do not share your information with third parties without consent

9. Recurring Services

  • Recurring bookings continue until cancelled by either party
  • Pricing may be reviewed annually with 30 days notice
  • You may pause or cancel recurring services with 7 days notice

10. Intellectual Property

  • All content, branding, and materials remain the property of Good Man Solutions
  • You may not reproduce, distribute, or use our materials without written permission

11. Dispute Resolution

  • We encourage direct communication to resolve any concerns
  • Disputes will be handled in accordance with Australian Consumer Law
  • Unresolved disputes may be referred to mediation before legal action

12. Changes to Terms

  • We reserve the right to update these Terms of Service with notice provided
  • Continued use of our services constitutes acceptance of updated terms

13. Governing Law These terms are governed by the laws of Australia and the state/territory in which services are provided.

Code of Conduct

At Good Man Solutions, we maintain the highest standards of professionalism, safety, and respect.

Our Commitment to You

Professionalism

  • Arrive on time and in uniform
  • Communicate clearly about service scope and timing
  • Complete work to industry standards
  • Leave your property clean and tidy
  • Follow up to ensure satisfaction

Respect & Safety

  • Treat your property with care and respect
  • Maintain confidentiality and privacy
  • Follow all safety protocols and regulations
  • Use eco-friendly products and sustainable practices
  • Respect your preferences and special requests

Transparency

  • Provide clear, upfront pricing with no hidden fees
  • Communicate any variations or additional costs before proceeding
  • Explain our processes and answer your questions
  • Provide receipts and documentation for all services

What We Expect From You

Respectful Communication

  • Treat our team members with courtesy and respect
  • Communicate clearly about your service requirements
  • Provide accurate information about site conditions
  • Report concerns promptly and constructively

Safe Working Environment

  • Provide safe, unobstructed access to service areas
  • Secure pets during service delivery
  • Disclose any hazards, allergies, or special conditions
  • Ensure minors are supervised during service visits

Timely Payment

  • Pay for services as agreed upon completion
  • Notify us immediately of any billing concerns
  • Maintain payment methods for recurring services

Zero Tolerance Policy

We maintain a zero-tolerance policy for:

  • Harassment, discrimination, or abusive behaviour toward our team
  • Deliberate damage to equipment or property
  • Non-payment or fraudulent payment methods

Violation of this Code of Conduct may result in immediate service termination and account suspension.

Feedback & Improvement

We welcome your feedback to help us improve. Contact us at TheGoodManSolutions@gmail.com or leave a text message on 0461 573 443 with compliments, concerns, or suggestions.